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1. Clarifying customer needs, including customer product information, and processing materials information etc;
2. Providing professional advice and preliminary customized solutions according to customer needs;
3. Making samples, using clients materials to make samples for proofing;
4. Further adjust the solutions according to the proofing results and customer needs, and determining the solutions.
1. Reporting production progress and production status to customers in a timely manner;
2. Provide mechanical test photos and videos for customer confirmation and make final adjustments based on customer feedback.
1) Two year’s warranty. We will provide all cnc router with 2 years warranty except for the consumption. During the warranty, we will provide new replaced parts for free.
We provide quality guarantee for two years, we will replace your damage parts for free during the guarantee period;
2) Technical support for ever. We will provide you technical consultancy services for free;
3) Software updating for whole life. We will provide you software updating service for free;
4) Overseas service. Our engineer could provide you on-site service if necessary;
5) Remote service. We could provide you romete service through skype, QQ, whats app, email etc 24 hours, 7days, 12 months;
6) Vedio manul with machine. We will provide you vedio manul to help you to know our machine better.